Terms and Conditions & Refund policy

By purchasing or using services from PenguStore, you agree to the following terms:

1. Awareness of Purchase

• You fully understand the products and services you’re purchasing, including in-game coins and other merchandise offered through PenguStore.
• You are aware of how our products function and have read and agreed to the rules and guidelines governing their use.

2. Market Bans and Risks

• PenguStore is not responsible for any account suspensions, bans, or penalties imposed by third-party platforms (e.g., gaming services, marketplaces) as a result of using our products.
• It is your responsibility to be aware of the risks associated with purchasing and using in-game currency and services.

3. Refund Policy

• Refunds will only be processed if the product is defective or incompatible with your device or account. Refunds are not available after the product has been successfully delivered and used.
• Refunds are also available if a product key is not redeemed. However, once redeemed, no refund will be issued unless the product does not function as intended.
• We do not offer refunds in cases where third-party platforms take action (e.g., account suspensions) based on their policies.

4. Single-Device Access

• PenguStore’s premium services are provided on a single-device basis. You can access our services from any location, but you are limited to using one device at a time.

5. Account Security and Sharing

• Your account with PenguStore is for personal use only. Sharing or distributing your account credentials, or reselling access to PenguStore products, is strictly prohibited.
• Any attempt to sell or resell PenguStore accounts or share login credentials will result in an immediate ban and no refund will be issued.

6. Product Usage

• We advise customers to use our services responsibly. Excessive use of automated tools (e.g., coin farming bots) may result in service restrictions, and we are not liable for the consequences of overuse.

7. Product Purpose

• All products and services offered by PenguStore are intended for entertainment purposes only. We make no guarantees that our products can or will generate income or be used for commercial gain.
• Any use of our products and services for commercial purposes is done at your own risk, and we will not be held liable for any financial outcomes.

8. Right to Revoke Access

• PenguStore reserves the right to revoke access to any product or service if terms and conditions are violated, or if the product is misused.
• Access to services may be terminated without a refund if you breach our usage policies or if we detect unauthorized activity.

9. Merchandise and Virtual Items

• In addition to in-game coins, PenguStore also offers virtual items and other merchandise. All merchandise sales are final and no returns or refunds will be issued once the product has been delivered, unless the item is defective.

10. Disclaimer of Liability

• PenguStore is not responsible for any legal or financial consequences that arise from using our products and services.
• Customers are responsible for ensuring that the use of virtual goods (e.g., coins) complies with the terms and conditions of third-party platforms (e.g., games, apps, services).
• PenguStore is not liable for any loss of access, data, or accounts resulting from the use of our products.